Policies and Procedures Guide

Policies and Procedures:

Monitoring and controlling quality in the office and following up on all units to ensure the implementation of quality standards and instructions.

Preparing planning and initiatives and implementing improvements to enhance the efficiency of operations, and improving employee performance to achieve the objectives of implementing the quality management system.

Qualifying the office to obtain local and external accreditations in the field of quality and institutional excellence.

Participating in quality, development and institutional excellence projects.

Supervising the implementation of quality control and institutional excellence systems and instructions in the office.

Providing information and guidance for implementing quality and institutional excellence standards in the office.

Conducting self-study for the office according to quality and institutional excellence standards to identify strengths and opportunities for improvement.

Participating in setting a schedule for visits by consultants, specialists and quality accreditation bodies.

Participate in preparing periodic executive plans for all office units.

Participate and supervise the periodic internal audit process according to the internal audit plan.

Prepare the internal audit schedule and review the audit results and cases of non-conformity.

Follow up on improvement and development procedures aimed at improving the quality of work performance in the office.

Participate in designing and implementing the office's performance management system to measure performance in the office to measure performance in the areas of services, operations and quality.

Contribute to developing plans and proposals that ensure the application of international standard specifications in the office's operations and aim to develop and improve business.