Help Desk Division

Help Desk Division 

Organizational connection:

It is administratively and organizationally connected to the Vice-Dean's Office for Information Technology.

Mission:

To provide prompt services that are accurate and express to achieve beneficiaries’ transactions, follow up on their requests, and maintain development of the quality of work as well as measure beneficiaries’ satisfaction after having their their problems resolved. 

Tasks :

- Organize the workload  among the departments.

- Supervise the follow-up of requests with technicians, employees, and departments 

- Receive all inquiries and complaints received from university employees and respond to them.

- Measure the satisfaction of beneficiaries periodically.

- Develop questionnaires to measure beneficiaries’ satisfaction and the services provided to them.