Organizational connection: It is administratively connected to the Administration of Systems and Electronic Services.
The general goal: to support technical systems and handle problems related to systems and digital services.
Tasks:
1. Receive technical problems of systems.
2. Address problems directly.
3. Forward technical problems to the relevant department
4. Handle beneficiaries' complaints
5. Prepare a monthly report about the problems settled by the department.
6. Update beneficiaries' data.